1. Scope of Work

These Terms & Conditions apply to the installation, service, and supply of:

• Split System Air Conditioners

• Ducted Systems

• Package Units

• Room Air Conditioners (RAC)

• Under-Ceiling Systems​

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2. Quotations & Pricing

• All quotations issued by AIRON are an invitation to treat and do not constitute a binding offer

• Quotations are valid for 30 days from the date of issue

• AIRON reserves the right to withdraw or amend any quotation prior to acceptance

Pricing is based on:

• Site inspections (if conducted)

• Plans, drawings, and specifications provided by the client

If site conditions or scope changes, AIRON reserves the right to adjust pricing accordingly

All prices are inclusive of GST, unless otherwise stated

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3. Variations & Changes

• Any changes requested after acceptance of the quote will be treated as a variation

• Variations may include (but are not limited to): relocation of units, additional ductwork, electrical upgrades, access changes

• Variations will be charged in addition to the original quotation

• All variations are payable in full upon completion

4. Deposits & Equipment Orders

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• A deposit is required prior to ordering equipment and materials

• Deposits are non-refundable once equipment has been ordered

• Refunds may only be issued where suppliers accept returns

• Supplier restocking fees (if applicable) will be passed on to the client

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5. Payment Terms

• All invoices are to be paid within 12 days from the date of invoice, unless otherwise agreed in writing

AIRON reserves the right to:

• Request deposits prior to commencement

• Request full payment upfront for certain jobs or materials

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6. Late Payments

Failure to pay within the agreed 12-day period may result in:

• Suspension of current or future works

• Withdrawal of credit terms

• Recovery action for outstanding debts

• Additional administrative and recovery costs

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7. Title of Goods

All equipment and materials supplied remain the property of AIRON until paid in full.
AIRON reserves the right to recover or remove unpaid equipment where legally permitted.

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8. Installation Warranty

AIRON provides a 6-month workmanship warranty covering:

• Refrigerant (gas) leaks

• Water leaks directly related to installation

This warranty:

• Applies to installation workmanship only

• Does not cover misuse, lack of maintenance, or external damage

All equipment is covered under the manufacturer’s warranty

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9. Maintenance

Ongoing maintenance is the responsibility of the client.
Failure to maintain the system may void workmanship warranty.

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10. Exclusions

Unless otherwise stated in writing, quotations exclude:

• Electrical supply or upgrades

• Switchboard modifications

• Crane or lifting equipment

• Scaffolding or access equipment

• Core drilling or structural modifications

• Patch, paint, or cosmetic repairs

• Asbestos removal

• Roof repairs or waterproofing

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11. Electrical Disclaimer

AIRON is not responsible for:

• Existing electrical faults

• Inadequate power supply

• Electrical upgrades unless specified

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12. Drainage Disclaimer

AIRON is not responsible for drainage issues caused by:

• Existing plumbing faults

• Blockages

• Building design limitations

Where gravity drainage is not achievable, pumps may be required at additional cost.

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13. Site Access & Conditions

• The client must provide safe and reasonable access to all work areas

• AIRON is not responsible for delays due to restricted access

Additional charges may apply where:

• Roof space is unsafe or restricted

• Access equipment is required

• Unexpected site conditions are encountered

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14. Roof Space & Safety

AIRON will not enter roof spaces where:

• Excessive heat

• Unsafe structure

• Vermin, pests, or hazards are present

Additional charges may apply for difficult or restricted roof access.

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15. Existing Equipment & Installations

• AIRON is not responsible for faults in existing systems or previous installations

• Where existing pipework, wiring, or ductwork is reused, no warranty is provided unless stated

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16. Damage by Others

AIRON is not responsible for damage to installed equipment, ductwork, or pipework caused by other trades or third parties after installation.
Repairs required will be chargeable.

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17. Delays & Unforeseen Issues

AIRON is not liable for delays caused by:

• Weather conditions

• Supplier delays

• Site readiness issues

• Other trades

Additional costs may apply where unforeseen issues arise.

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18. Noise & Vibration

All systems are installed to manufacturer specifications.
Some level of operational noise and vibration is normal and does not constitute a fault.

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19. Commissioning & Completion

Upon completion:

• The system will be tested and commissioned

• The installation will be deemed complete and operational

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20. Client Responsibilities

The client is responsible for:

• Providing accurate information and plans

• Ensuring clear access to work areas

• Securing pets and valuables during works
   

21. Cancellation Policy

• Cancellations after acceptance of a quote may incur costs for labour, materials, and restocking fees

• Deposits are non-refundable once equipment has been ordered

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 22. New Build Terms

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New Build Installations

• Pricing is based on plans provided at time of quoting

• Any design or layout changes will be treated as variations

Builder / Client Responsibilities

The builder or client must ensure:

• Site is ready at agreed installation stage

• Power is available where required

• Other trades do not interfere with installed works

Return Visits

Additional charges may apply where AIRON is required to return due to:

• Site not being ready

• Delays caused by other trades

• Incomplete works by others

Finishing Works

AIRON is not responsible for patching, painting, or finishing works unless specified.

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23. Liability

AIRON will take all reasonable care during installation.
AIRON is not liable for:

• Pre-existing damage

• Hidden structural issues

• Indirect or consequential losses

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24. Force Majeure

AIRON is not liable for delays or failure to perform works due to events beyond reasonable control, including:

• Weather events

• Supplier shortages

• Material delays

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25. Repairs & Fault Diagnosis

• AIRON will carry out fault diagnosis and repairs based on the information available at the time of inspection

• Where faulty components are identified, replacement or repair will be recommended accordingly

• The client acknowledges that:

  • Air conditioning systems contain multiple components, and failure of one part may indicate or lead to failure of other components

  • Replacing or repairing a faulty part does not guarantee that other faults will not exist or develop

• AIRON is not responsible for:

  • Additional faults that arise after initial repairs

  • Further component failures not identified during initial diagnosis

• Additional repairs required will be quoted separately