$w.onReady(function () { $w("#text53").html = "1. About AIRON and these termsAIRON is operated by Kris Procter, ABN 32 648 146 601. Contact: admin@airon.com.au or 0438 753 839.These terms cover the supply, installation, maintenance, diagnosis and repair of air-conditioning, refrigeration and associated controls. They apply when supplied to the customer before agreement and accepted with the quote or booking. The version accepted for a job remains applicable; later website updates do not change an existing agreement without both parties’ agreement.Mandatory law takes priority. A signed job-specific contract takes priority over these general terms, followed by the accepted quote and approved variations. These terms do not replace a residential building contract required by Queensland law.2. Quotes, pricing and acceptanceInstallation and replacement quotations are free of charge. Diagnostic attendance, servicing, repairs and specialist investigations are chargeable when their fees are disclosed and agreed before booking. A free quote does not include fault diagnosis or repairs.Written quotes remain valid for 30 days unless another period is specified. Estimates are approximate; fixed quotes cover the stated scope. Prices include GST unless expressly stated otherwise; consumer pricing will show the total including GST. A quote identifies equipment, scope, inclusions, exclusions and any allowances.An agreement is formed through the stated acceptance process, subject to any required signed contract. Before acceptance AIRON may advise of changed availability or revise a quote. After acceptance AIRON will not unilaterally increase the agreed price or substitute equipment; changes require an agreed variation or another lawful contractual basis.3. Variations and unexpected conditionsChanges to equipment, layout, access, plans or concealed conditions may require a variation. AIRON will describe the change, additional or reduced price and effect on timing in writing and obtain approval before proceeding. Any required statutory variation form will also be used.If approval is not given, AIRON may pause the affected work while options are discussed. Immediate safety measures may be taken where reasonably necessary or legally required; this does not authorise unspecified extra charges. Variation payment dates will be agreed in writing and comply with applicable law.4. Deposits, equipment and cancellationAny deposit and progress payments will be stated in the quote or contract and comply with applicable statutory limits. Equipment ordering and start dates depend on the agreed payment and lawful contract requirements. AIRON will not require an unlawful upfront payment.Please notify AIRON promptly in writing if cancelling or rescheduling. Unless a statutory cancellation right or AIRON’s breach requires a different outcome, the customer may be responsible for reasonable, documented costs actually incurred for the accepted job: completed work, genuinely non-returnable equipment and unavoidable supplier cancellation or restocking charges. AIRON will take reasonable steps to minimise those costs, credit returns or resale recoveries and avoid double recovery. Any remaining deposit will be refunded with an itemised explanation. Deposits are not automatically forfeited simply because an order was placed.If AIRON cannot supply the agreed work, the parties may agree an alternative; otherwise unearned payments will be refunded, subject to lawful payment for completed work. Consumer remedies and applicable cooling-off rights remain available.5. Payment and overdue accountsInvoices are payable within 12 days of issue unless the accepted quote or contract specifies a different lawful payment schedule. Approved variations follow their agreed schedule. Payment methods are shown on the invoice.Raise invoice queries promptly with the job number and explanation. AIRON will investigate genuine disputes; undisputed amounts remain payable. After written notice and a reasonable opportunity to remedy overdue payment, AIRON may suspend affected work only where permitted by the applicable contract and law, while making the site safe.AIRON may pursue lawful debt recovery. Any recoverable collection costs must be reasonable, actually incurred and legally recoverable; no automatic unspecified administration penalty applies. Statutory payment and dispute rights are preserved.6. Site access, approvals and safetyThe customer must have authority to approve the work and arrange required owner, landlord, body corporate or builder permissions. AIRON will identify any approvals it undertakes to obtain in the quote; responsibility for other approvals will be clarified before work. Provide accurate plans, disclose known asbestos, structural defects, utilities and hazards, clear access, and keep children, pets and valuables away from work areas.AIRON may stop or postpone unsafe work, including roof spaces affected by heat, electrical risk, unsafe structure, pests or hazardous materials. AIRON remains responsible for its safety obligations. Asbestos handling or removal is excluded unless expressly agreed and lawfully undertaken by an appropriately authorised person. Extra access or remedial costs require approval under section 3.7. Scope, electrical work and finishingThe accepted quote determines inclusions. Unless expressly included, work excludes switchboard or supply upgrades, cranes, scaffolding, structural alteration, core drilling, asbestos removal, patching, painting and unrelated roof repairs. Necessary sealing and weatherproofing of AIRON’s own installation penetrations will be included or expressly addressed before acceptance; these exclusions do not excuse defective work.Electrical work must be undertaken by appropriately licensed persons. The quote will state included connections and any separately engaged electrician. Existing electrical, plumbing or structural defects outside the scope will be reported when discovered; additional rectification requires approval.Drain routes, pumps, unit positions, pipework and visible finishes will be agreed where material to the installation. Condensate drainage must be suitable for the installation; AIRON remains responsible for the drainage work it supplies.8. Existing equipment, servicing and repairsDiagnosis is based on reasonable investigation and the information available. Intermittent faults or multiple failed components may require further investigation. Replacing one component does not guarantee that unrelated components will never fail. AIRON remains responsible for due care and skill and the repairs it performs.The agreed call-out or diagnostic fee pays for the attendance and investigation described at booking, even if the customer chooses not to proceed with a repair or repair is uneconomic. Additional labour, parts or visits require approval. This does not permit charges for rectifying AIRON’s own failure where a remedy must be provided without charge.Reused pipework, wiring, drains or ductwork will be identified where relevant. AIRON will assess suitability for the agreed work and explain known limitations; there is no blanket exclusion of responsibility for AIRON’s assessment, work or statutory obligations. Maintenance or cleaning does not promise to restore worn equipment to new condition or cure unrelated faults.Parts availability and delivery times are estimates. AIRON will advise of material delays and seek approval before substitutions. Customer-supplied equipment and independently engaged trades remain their suppliers’ responsibility, except to the extent AIRON’s own work or advice causes or contributes to a problem.9. Scheduling and staged workStart and completion dates are as agreed. AIRON will promptly advise of delays, explain their cause, take reasonable steps to reduce their effect and propose revised timing. Weather, supply disruption and site readiness do not automatically remove customer remedies or permit extra charges.For new builds or staged installations, the quote will identify stages, required access, power and coordination with other trades. Unnecessary return visits caused by site readiness may be charged only on a previously agreed basis or approved variation. If a prolonged disruption prevents completion, the parties will discuss alternatives or lawful termination and payment for completed work.10. Commissioning, operation and maintenanceAIRON will test and commission the agreed installation, provide operating guidance and identify any outstanding items. Payment, occupation or use alone does not waive defects or deem incomplete work satisfactory. Normal operating sound within appropriate specifications may be expected; excessive noise or vibration caused by defective equipment or installation will be assessed.Follow manufacturer operating and maintenance instructions, keep filters and outdoor clearances suitable, and report faults promptly. Where a failure is caused by misuse, neglected maintenance or third-party damage, that cause may affect a claim; it does not automatically void every warranty or remove statutory rights.Smart controls may depend on compatible devices, internet, Wi-Fi coverage and third-party services. Included setup and compatibility will be specified. AIRON remains responsible for the equipment and setup it supplies but does not promise uninterrupted third-party internet or cloud services.11. AIRON installation leak warrantyAIRON provides an additional six-month warranty from installation completion for refrigerant leaks and water leaks directly caused by its installation workmanship. AIRON will assess a claim and, where covered, rectify the affected installation without charging for the required labour or materials. This voluntary warranty does not limit other workmanship obligations, manufacturer warranties or rights under Australian Consumer Law or Queensland legislation.The voluntary warranty excludes a fault to the extent it was caused by misuse, third-party alteration or damage, or failure to follow relevant maintenance instructions. AIRON will explain any declined claim and the supporting findings. A lack of maintenance unrelated to the fault is not an automatic exclusion.To claim, contact Kris Procter trading as AIRON at admin@airon.com.au, 0438 753 839. Provide the job/invoice number or other proof of the installation, installation date, fault description and available photos. Notify AIRON promptly after discovering the problem and arrange reasonable inspection access. Do not continue operating unsafe equipment. Statutory claims are not subject to the six-month limit.AIRON bears the reasonable assessment and rectification expenses for a valid claim under this warranty. Send receipts and an explanation for reasonable claim expenses incurred so reimbursement can be assessed. Please consult AIRON before arranging outside work where practicable, without limiting urgent safety action or statutory remedies. If a fault is outside the warranty and not covered by another legal remedy, any paid investigation or repair will be disclosed and approved before it proceeds.Manufacturer warranty periods and conditions depend on the specific product and will be supplied with the job. Customers may approach AIRON for consumer-law remedies; AIRON will not require them to deal exclusively with the manufacturer.12. Australian Consumer LawNothing in these terms excludes, restricts or modifies a guarantee, remedy or liability that cannot lawfully be excluded. The warranty benefits above are additional to other rights and remedies available under law. The prescribed statement for goods and services is:Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: - to cancel your service contract with us; and - to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.13. Damage, responsibility and unpaid goodsAIRON will exercise due care and skill, take reasonable precautions and remain responsible for loss or damage for which it is legally liable. AIRON does not assume responsibility for pre-existing damage or unrelated third-party acts, except where AIRON causes or contributes to the loss. No blanket exclusion of foreseeable losses applies.Ownership of separately identifiable, uninstalled goods may remain with AIRON until paid, to the extent lawful. This does not authorise entry, disconnection or removal of installed fixtures without a lawful basis and required consent or court process. Risk and insurance responsibilities for stored or staged goods will be agreed in the job-specific contract. Any proposed security interest requires appropriate separate documentation and legal advice.14. Records, photos and privacyAIRON uses contact and job information to quote, perform work, invoice and administer warranties. Relevant information may be shared with service providers or manufacturers for these purposes or where legally required. Job photos may record the installation and condition; AIRON will seek separate permission before using identifiable customer or property photos for public marketing. These terms do not provide blanket marketing consent. Refer privacy questions to admin@airon.com.au.15. Questions, complaints and disputesContact AIRON with the job number, concern and requested outcome. AIRON aims to acknowledge complaints within two business days and explain the proposed next steps and timing. Both parties should provide relevant information and try to resolve the issue reasonably. Customers remain free to approach Queensland Office of Fair Trading, QBCC where relevant, a tribunal or court; internal discussion is not a condition of statutory remedies.Queensland law applies, subject to mandatory rights and any lawful forum requirements. If a provision cannot be enforced, the remaining provisions continue to the extent lawful. These terms do not exclude prior representations, agreed promises or rights that law preserves. "; $w("#text54").html = "<h1>AIRON – Terms & Conditions</h1>Last updated: 4 October 2026Please read these terms with your AIRON quote or booking confirmation."; });

AIRON – Terms & Conditions

Last updated: 4 October 2026

Please read these terms with your AIRON quote or booking confirmation.

1. About AIRON and these terms

AIRON is operated by Kris Procter, ABN 32 648 146 601. Contact: admin@airon.com.au or 0438 753 839.

These terms cover the supply, installation, maintenance, diagnosis and repair of air-conditioning, refrigeration and associated controls. They apply when supplied to the customer before agreement and accepted with the quote or booking. The version accepted for a job remains applicable; later website updates do not change an existing agreement without both parties’ agreement.

Mandatory law takes priority. A signed job-specific contract takes priority over these general terms, followed by the accepted quote and approved variations. These terms do not replace a residential building contract required by Queensland law.

2. Quotes, pricing and acceptance

Installation and replacement quotations are free of charge. Diagnostic attendance, servicing, repairs and specialist investigations are chargeable when their fees are disclosed and agreed before booking. A free quote does not include fault diagnosis or repairs.

Written quotes remain valid for 30 days unless another period is specified. Estimates are approximate; fixed quotes cover the stated scope. Prices include GST unless expressly stated otherwise; consumer pricing will show the total including GST. A quote identifies equipment, scope, inclusions, exclusions and any allowances.

An agreement is formed through the stated acceptance process, subject to any required signed contract. Before acceptance AIRON may advise of changed availability or revise a quote. After acceptance AIRON will not unilaterally increase the agreed price or substitute equipment; changes require an agreed variation or another lawful contractual basis.

3. Variations and unexpected conditions

Changes to equipment, layout, access, plans or concealed conditions may require a variation. AIRON will describe the change, additional or reduced price and effect on timing in writing and obtain approval before proceeding. Any required statutory variation form will also be used.

If approval is not given, AIRON may pause the affected work while options are discussed. Immediate safety measures may be taken where reasonably necessary or legally required; this does not authorise unspecified extra charges. Variation payment dates will be agreed in writing and comply with applicable law.

4. Deposits, equipment and cancellation

Any deposit and progress payments will be stated in the quote or contract and comply with applicable statutory limits. Equipment ordering and start dates depend on the agreed payment and lawful contract requirements. AIRON will not require an unlawful upfront payment.

Please notify AIRON promptly in writing if cancelling or rescheduling. Unless a statutory cancellation right or AIRON’s breach requires a different outcome, the customer may be responsible for reasonable, documented costs actually incurred for the accepted job: completed work, genuinely non-returnable equipment and unavoidable supplier cancellation or restocking charges. AIRON will take reasonable steps to minimise those costs, credit returns or resale recoveries and avoid double recovery. Any remaining deposit will be refunded with an itemised explanation. Deposits are not automatically forfeited simply because an order was placed.

If AIRON cannot supply the agreed work, the parties may agree an alternative; otherwise unearned payments will be refunded, subject to lawful payment for completed work. Consumer remedies and applicable cooling-off rights remain available.

5. Payment and overdue accounts

Invoices are payable within 12 days of issue unless the accepted quote or contract specifies a different lawful payment schedule. Approved variations follow their agreed schedule. Payment methods are shown on the invoice.

Raise invoice queries promptly with the job number and explanation. AIRON will investigate genuine disputes; undisputed amounts remain payable. After written notice and a reasonable opportunity to remedy overdue payment, AIRON may suspend affected work only where permitted by the applicable contract and law, while making the site safe.

AIRON may pursue lawful debt recovery. Any recoverable collection costs must be reasonable, actually incurred and legally recoverable; no automatic unspecified administration penalty applies. Statutory payment and dispute rights are preserved.

6. Site access, approvals and safety

The customer must have authority to approve the work and arrange required owner, landlord, body corporate or builder permissions. AIRON will identify any approvals it undertakes to obtain in the quote; responsibility for other approvals will be clarified before work. Provide accurate plans, disclose known asbestos, structural defects, utilities and hazards, clear access, and keep children, pets and valuables away from work areas.

AIRON may stop or postpone unsafe work, including roof spaces affected by heat, electrical risk, unsafe structure, pests or hazardous materials. AIRON remains responsible for its safety obligations. Asbestos handling or removal is excluded unless expressly agreed and lawfully undertaken by an appropriately authorised person. Extra access or remedial costs require approval under section 3.

7. Scope, electrical work and finishing

The accepted quote determines inclusions. Unless expressly included, work excludes switchboard or supply upgrades, cranes, scaffolding, structural alteration, core drilling, asbestos removal, patching, painting and unrelated roof repairs. Necessary sealing and weatherproofing of AIRON’s own installation penetrations will be included or expressly addressed before acceptance; these exclusions do not excuse defective work.

Electrical work must be undertaken by appropriately licensed persons. The quote will state included connections and any separately engaged electrician. Existing electrical, plumbing or structural defects outside the scope will be reported when discovered; additional rectification requires approval.

Drain routes, pumps, unit positions, pipework and visible finishes will be agreed where material to the installation. Condensate drainage must be suitable for the installation; AIRON remains responsible for the drainage work it supplies.

8. Existing equipment, servicing and repairs

Diagnosis is based on reasonable investigation and the information available. Intermittent faults or multiple failed components may require further investigation. Replacing one component does not guarantee that unrelated components will never fail. AIRON remains responsible for due care and skill and the repairs it performs.

The agreed call-out or diagnostic fee pays for the attendance and investigation described at booking, even if the customer chooses not to proceed with a repair or repair is uneconomic. Additional labour, parts or visits require approval. This does not permit charges for rectifying AIRON’s own failure where a remedy must be provided without charge.

Reused pipework, wiring, drains or ductwork will be identified where relevant. AIRON will assess suitability for the agreed work and explain known limitations; there is no blanket exclusion of responsibility for AIRON’s assessment, work or statutory obligations. Maintenance or cleaning does not promise to restore worn equipment to new condition or cure unrelated faults.

Parts availability and delivery times are estimates. AIRON will advise of material delays and seek approval before substitutions. Customer-supplied equipment and independently engaged trades remain their suppliers’ responsibility, except to the extent AIRON’s own work or advice causes or contributes to a problem.

9. Scheduling and staged work

Start and completion dates are as agreed. AIRON will promptly advise of delays, explain their cause, take reasonable steps to reduce their effect and propose revised timing. Weather, supply disruption and site readiness do not automatically remove customer remedies or permit extra charges.

For new builds or staged installations, the quote will identify stages, required access, power and coordination with other trades. Unnecessary return visits caused by site readiness may be charged only on a previously agreed basis or approved variation. If a prolonged disruption prevents completion, the parties will discuss alternatives or lawful termination and payment for completed work.

10. Commissioning, operation and maintenance

AIRON will test and commission the agreed installation, provide operating guidance and identify any outstanding items. Payment, occupation or use alone does not waive defects or deem incomplete work satisfactory. Normal operating sound within appropriate specifications may be expected; excessive noise or vibration caused by defective equipment or installation will be assessed.

Follow manufacturer operating and maintenance instructions, keep filters and outdoor clearances suitable, and report faults promptly. Where a failure is caused by misuse, neglected maintenance or third-party damage, that cause may affect a claim; it does not automatically void every warranty or remove statutory rights.

Smart controls may depend on compatible devices, internet, Wi-Fi coverage and third-party services. Included setup and compatibility will be specified. AIRON remains responsible for the equipment and setup it supplies but does not promise uninterrupted third-party internet or cloud services.

11. AIRON installation leak warranty

AIRON provides an additional six-month warranty from installation completion for refrigerant leaks and water leaks directly caused by its installation workmanship. AIRON will assess a claim and, where covered, rectify the affected installation without charging for the required labour or materials. This voluntary warranty does not limit other workmanship obligations, manufacturer warranties or rights under Australian Consumer Law or Queensland legislation.

The voluntary warranty excludes a fault to the extent it was caused by misuse, third-party alteration or damage, or failure to follow relevant maintenance instructions. AIRON will explain any declined claim and the supporting findings. A lack of maintenance unrelated to the fault is not an automatic exclusion.

To claim, contact Kris Procter trading as AIRON at admin@airon.com.au, 0438 753 839. Provide the job/invoice number or other proof of the installation, installation date, fault description and available photos. Notify AIRON promptly after discovering the problem and arrange reasonable inspection access. Do not continue operating unsafe equipment. Statutory claims are not subject to the six-month limit.

AIRON bears the reasonable assessment and rectification expenses for a valid claim under this warranty. Send receipts and an explanation for reasonable claim expenses incurred so reimbursement can be assessed. Please consult AIRON before arranging outside work where practicable, without limiting urgent safety action or statutory remedies. If a fault is outside the warranty and not covered by another legal remedy, any paid investigation or repair will be disclosed and approved before it proceeds.

Manufacturer warranty periods and conditions depend on the specific product and will be supplied with the job. Customers may approach AIRON for consumer-law remedies; AIRON will not require them to deal exclusively with the manufacturer.

12. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies a guarantee, remedy or liability that cannot lawfully be excluded. The warranty benefits above are additional to other rights and remedies available under law. The prescribed statement for goods and services is:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

13. Damage, responsibility and unpaid goods

AIRON will exercise due care and skill, take reasonable precautions and remain responsible for loss or damage for which it is legally liable. AIRON does not assume responsibility for pre-existing damage or unrelated third-party acts, except where AIRON causes or contributes to the loss. No blanket exclusion of foreseeable losses applies.

Ownership of separately identifiable, uninstalled goods may remain with AIRON until paid, to the extent lawful. This does not authorise entry, disconnection or removal of installed fixtures without a lawful basis and required consent or court process. Risk and insurance responsibilities for stored or staged goods will be agreed in the job-specific contract. Any proposed security interest requires appropriate separate documentation and legal advice.

14. Records, photos and privacy

AIRON uses contact and job information to quote, perform work, invoice and administer warranties. Relevant information may be shared with service providers or manufacturers for these purposes or where legally required. Job photos may record the installation and condition; AIRON will seek separate permission before using identifiable customer or property photos for public marketing. These terms do not provide blanket marketing consent. Refer privacy questions to admin@airon.com.au.

15. Questions, complaints and disputes

Contact AIRON with the job number, concern and requested outcome. AIRON aims to acknowledge complaints within two business days and explain the proposed next steps and timing. Both parties should provide relevant information and try to resolve the issue reasonably. Customers remain free to approach Queensland Office of Fair Trading, QBCC where relevant, a tribunal or court; internal discussion is not a condition of statutory remedies.

Queensland law applies, subject to mandatory rights and any lawful forum requirements. If a provision cannot be enforced, the remaining provisions continue to the extent lawful. These terms do not exclude prior representations, agreed promises or rights that law preserves.

AIR-CONDITIONING & REFRIGERATION

0438 753 839

SUNSHINE COAST & SURROUND

AIRON – Terms & Conditions

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